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🔁 Return & Refund Policy – NakhraHub

At NakhraHub, we create products that are specially customized for you. Please read our return policy carefully before placing an order.

❌ No Returns on Customized Products

Since all our products are personalized and made to order, returns or exchanges are not accepted once the order is confirmed.

Customization includes:

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  Names, text, photos, designs
  
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  Language or font selection
  
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  Any made-to-order product
  

✅ Replacement in Case of Damage or Error

We offer a replacement only if:

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  The product is damaged during transit, or
  
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  There is a manufacturing defect, or
  
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  The wrong product is delivered
  

To be eligible:

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  You must inform us within 24 hours of delivery
  
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  Clear unboxing video and photos are mandatory
  
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  The product must be unused and in original condition
  

❌ What Is Not Covered

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  Minor color variations (due to screen or lighting)
  
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  Customer-provided spelling mistakes
  
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  Design approved by customer during mockup confirmation
  
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  Wear and tear after use
  

📦 Order Cancellation

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  Orders cannot be cancelled once customization work has started.
  
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  Cancellation requests after mockup approval will not be accepted.
  

📲 Mockup Approval

Once you place an order, we will send a digital mockup via WhatsApp or email for your approval.

Production begins only after your confirmation.

📞 Contact Us

For any issues, please contact us at:

📧 Email: support@nakhrahub.com

📱 WhatsApp: 9650897541